Application Management Outsourcing (AMO)

SAP Support

In an ever changing environment, organizations face multiple challenges in keeping their applications aligned with their business strategies. Budget constraints and the skills shortage contribute to the pressures on a business to keep abreast with this continuous change.

Service Offerings

STRATO offers an Application Management Outsourcing solution (AMO) to assist its customers to maintain, operate and improve their SAP business applications as well as their business processes in order to maintain optimum efficiencies. STRATO’s services includes structuring dynamic solutions to provide production support, break-fix services, application maintenance, small-scale enhancements and service management depending to their clients’ needs

STRATO provides Application Management Outsourcing services in accordance with negotiated Service Level Agreements (SLAs). This gives our clients peace of mind while we take care of their application management issues in a sensible, seamless and sustainable manner.

STRATO enables clients to benefit from and have access to specialized scarce skills in response to their changing organizational circumstance. The AMO is contactable via a central point of contact and may be housed on or off-site depending on the client’s preference.

STRATO also offers a unique hybrid model, combining both the AMO and project work into one service. Clients opting for this model get real value from this flexible arrangement that provides application support and development services from the same team of people. Clients benefit by being supported by the same people who developed the applications.

Scope of Support Services include:

• Dedicated SAP support professionals
• Functional and business process support
• Integrated custom development support
• SAP ABAP development
• SAP Basis support
• SAP User training
• Release upgrades
• System monitoring and optimisation (SOLMAN)
• Process Integration monitoring (PI/XI)
• System administration
• System security and profile management
• Client site audits, surveys and strategic advice

3rd party service provider management